Conditions

Rooms

The prices are in CHF per room and per day. They include a rich breakfast buffet, service and VAT.

The room price also includes free use of our modern gym, the spa with swimming pool, jacuzzi beds, sauna and steam bath. On request, we offer massages, the costs are not included in the room price.

Apartments

The prices are in CHF per apartment and per day. They include a rich breakfast buffet, service, VAT, cleaning twice a week/stay with change of towels. Additional costs for daily cleaning: CHF 120 per day for the deluxe apartment and CHF 240 per day for the penthouse.

The price also includes free use of our modern gym, the spa with swimming pool, jacuzzi beds, sauna and steam bath. On request, we offer massages, their costs are not included in the room price.

Visitor’s tax

Children under 9 years: free of charge

Children 9 to 16: CHF 1.50 per night

Adults: CHF 3 per night

Supplements for additional beds in the parent’s room

(Not available in all room categories)

Under 6 years: free of charge, breakfast buffet included

7 to 16 years: CHF 50 per night, breakfast buffet included

From 17 years: CHF 80 per night, breakfast buffet included

Terms and conditions of reservation

We need your address, phone number and credit card details (number, validity, CVC) as a booking guarantee.

Cancellation of the reservation

We recommend to take out travel insurance to avoid cancellation fees.

Cancellations or changes of bookings are only valid if they were delivered in writing and confirmed by us in writing.

Cancellation conditions for rooms in summer

Free of charge until 3 days before arrival. Less than 3 days before arrival we charge 100% of the total amount.

In case of no-show or early departure we charge 100% of the total amount.

Cancellation conditions for apartments in summer

Free of charge until 10 days before arrival. Less than 10 days before arrival we charge 100% of the total amount.

In case of no-show or early departure we charge 100% of the total amount.

Cancellation conditions in winter

Deposit of 50% of the total amount up to 4 weeks before arrival.

No costs are incurred up to 4 weeks before arrival. For cancellations 4 to 2 weeks prior to arrival we charge 100% of the total amount

In case of no-show or early departure we charge 100% of the total amount

Non-refundable rates

If you have chosen this reservation type, the booking is only valid when the payment is fully received. These reservations can be annulled against payment of a fee.

Credit cards

We accept EC Maestro, VISA, MasterCard and American Express

Arrival and departure

Check in possible from 3 pm on the day of arrival

Check out until 11 am on the day of departure

Pets

We welcome well-behaved four-legged friends free of charge. However, in consideration of the other guests we kindly ask you to leave the dog in the room during breakfast. Dogs stay free of charge.

Food

As Hotel Garni (Bed & Breakfast), we offer a rich breakfast buffet, but we have no restaurant kitchen. However, we are happy to reserve a table for you in one of the many excellent restaurants in Zermatt.