Together with distance

Dear SchlossHotel-friends

The winter season opens on 27th November 2020.

The health of our guests and employees is our most important concern. Accordingly, we adhere strictly to the recommendations and measures of the Federal Office of Public Health FOPH in order to offer you a safe and carefree holiday. We will keep you informed here about the latest instructions and the safety measures taken. 

In this context we also refer you to the website of Zermatt Tourimus:

Here you will find current information about the tourist businesses in Zermatt.

If you have any questions, please contact us by phone at +41 27 966 44 00 or by e-mail at Our reception is available by telephone from Monday to Friday between 8 am – 12 pm & 1:30 pm – 5:30 pm.

For all international guests: Here you will find all the information you need about entry requirements for Switzerland. Alternatively, you can contact the Entry InfoLine of the Federal Office of Public Health on +41 58 464 44 88

Your SchlossHotel-Team

Flexible booking conditions 

Book holidays without risk

We share your passion for travel and are here for you. Therefore we have adapted our cancellation conditions for you. 

The following booking conditions apply for the winter season 2020 / 2021:

  • For rooms & suites a free cancellation is possible up to 7 days before arrival. Excluded from this are the following dates with a free cancellation possibility up to 14 days before arrival: 19.12.2020 - 09.01.2021 and 06.02.2021 - 13.03.2021
  • For apartments and the SchlossCottage a free cancellation is possible up to 14 days before arrival. A deposit of 100% up to 14 days before arrival will be charged directly to the credit card.

Due to the current situation, we recommend that you take out travel insurance.

Holiday in Zermatt

Experience Zermatt

Just switch off, take a deep breath and escape from everyday life. Yes you have earned it!

Up here at 1608 m above sea level, freedom, high altitude air, nature and plenty of space away from mass tourism awaits you

The Zermatt mountain world offers unlimited possibilities for being active in the great outdoors and thus many opportunities for retreat.

Especially our Deluxe Apartments in the SchlossHotel, our SchlossCottage as well as the Alex Lodge offer a lot of space and the possibility for secluded independent holidays.

  • For up to 4 persons 


    Sun-kissed larch wooding and contemporary living. Across three floors, the authentic SchlossCottage provides ample space for freedom-loving guests that simply demand the best and also get it. Perfect for your holiday with friends or family. 

  • For up to 4 persons

    SchlossHotel – Deluxe Apartments

    Complete independence combined with the advantages of the hotel service. Zermatt holidays of the extra class in a deluxe apartment with 3½ rooms (approx. 112 m2) for up to 4 persons.

  • For up to 24 persons 

    Alex Lodge

    As a couple, with friends or with the family - the cosy ALEX-LODGE is made for comfortable mountain holidays from its location to its furnishings and services.

Book now & benefit

Special Deals

Experience the winter holidays where nature offers plenty of space and freedom. Discover our special offers with flexible booking conditions for this winter. 


Book directly & benefit

5% Direct booker discount | Welcome gift & tea time | Special offers only available here