Where and how do we get the best price?
What does "direct booking advantage" - SchlossClub mean?
Why does the same room sometimes cost more, sometimes less?
Is it possible to request a specific room?
I would like to add a birthday / romantic surprise. Is that possible?
What services are included in the price?
Can I book without a credit card?
Should I take out travel cancellation insurance?
How does one travel to car-free Zermatt?
Where can I park? Is a parking space reservation necessary?
How long is the front desk open? Can I also arrive in the evening?
Do you offer a pick-up service?
Which airport is the closest to Zermatt?
Where exactly is the hotel located and what are the surroundings like?
Can I drink the tap water?
Where are the new SchlossHouse and the Cottage located?
Rooms & Apartments - Are the rooms quiet or is traffic noise to be expected?
Which rooms have a view of the Matterhorn?
Is there air conditioning in the rooms?
Are the apartments also in the main building?
Are extra beds or baby cots provided? If so, what are the conditions?
Are smoking rooms available? Or are all rooms non-smoking?
Are there vegan alternatives for breakfast?
I am allergic to certain foods, are there alternatives?
When is breakfast served?
Is it possible to have lunch & dinner at the hotel?
Are there any opening hours that need to be observed?
Can I still cancel my booked appointment at short notice?
Can I use the spa and fitness as an external guest?
Are bathrobes, slippers and sauna towels provided free of charge?
Are mobile phones allowed?
Can our children come to the spa/fitness?
Are the fitness courses free of charge? How do I register?